Introduction

The care industry has seen a technological revolution in recent years, with the emergence of digital tools and systems that have made a significant impact on the sector.

These tools have helped care providers to improve the quality of care they deliver, streamline their operations, and ultimately achieve a better Care Quality Commission (CQC) rating. In this blog post, we will explore how to use Technology to improve CQC ratings.

Electronic Call Monitoring

Electronic Call Monitoring (ECM) is a system that helps care providers to monitor the visits of their carers to clients. ECM uses a digital system to record when carers arrive and leave a client’s home, as well as what care was delivered during the visit.

By using ECM, care providers can ensure that their carers are meeting their contractual obligations, and they can also provide evidence to the CQC that they are delivering the care they have promised.

Digital Health Records

Digital health records are another useful tool for care providers. These systems allow care providers to keep all client health records in a digital format. This means that the records can be accessed by multiple care professionals and updated in real-time. Digital health records also allow for easy tracking of medication administration, appointment scheduling, and other vital healthcare information. By using digital health records, care providers can improve the quality of care they deliver and ensure that all client information is accurate and up-to-date.

Mobile Apps for Carers

Mobile apps are another useful tool for care providers. Apps can be used by carers to record and update client information, such as medication schedules and care plans. These apps can also be used to communicate with other care professionals, such as doctors and nurses, and to access important client information in real-time. By using mobile apps, care providers can improve communication and collaboration between care professionals, leading to better quality care and a better CQC rating.

Digital Care Plans

Digital care plans are an essential tool for care providers. These plans provide a detailed overview of the care that a client needs, including their medical history, medication needs, and any specific requirements.

Digital care plans can be accessed by multiple care professionals, ensuring that everyone involved in the client’s care is aware of their needs.

By using digital care plans, care providers can improve the quality of care they deliver, ensuring that each client receives the care they need.

QR Code Monitoring

QR Code Monitoring is a new system that allows care providers to track the movement of their clients around their home. These QR codes can be placed around the client’s home, and when scanned by the carer, they record the time and location of the scan.

This system can help care providers to ensure that their clients are moving around their home safely and can also provide evidence to the CQC that clients are receiving the care they need.

Geo-Location Services

Geo-location services are another useful tool for care providers. These systems allow care providers to track the location of their carers using GPS technology. By using geo-location services, care providers can ensure that their carers are visiting clients when they should be and can also provide evidence to the CQC that they are delivering the care they have promised.

How to use Technology to improve CQC Ratings with Multiple Systems

It’s important for care providers to have multiple systems in place, including hard copy (paper-based records) and back-up systems of existing systems. This ensures that care providers are not dependent on one system, and if one fails, they can switch to another system to ensure that their clients continue to receive the care they need. By having multiple systems in place, care providers can improve the quality of care they deliver and achieve a better CQC rating

Another key benefit of using technology in the care sector is that it can help to reduce the likelihood of errors. With electronic systems, it is easier to ensure that information is accurate and up-to-date, reducing the risk of mistakes being made due to human error. Additionally, digital care plans can provide carers with alerts and reminders, ensuring that important tasks are not forgotten.

It is important to note that when implementing technology solutions, care providers should not rely solely on one system. Multiple systems should be used, including hard copy (paper-based records) and backups of existing systems. This helps to ensure that if one system fails, there is a backup in place to ensure that critical information is not lost.

Conclusion

In conclusion, we have examined how to use technology to improve CQC ratings and seen how technology has the potential to greatly improve the quality of care provided by care providers.

Electronic call monitoring, digital health records, mobile apps for carers, digital care plans, QR code monitoring, and Geo-location services are just a few examples of how technology can be used to improve the CQC rating of a care provider.

However, it is important to implement these solutions carefully and to have backup systems in place to ensure that critical information is not lost.

At Human Services, we specialize in helping care providers implement technology solutions that improve their CQC rating and overall quality of care. Contact us today to learn more.