← From the Floor
A quality assurance calendar that busy care businesses can keep
Quality assurance in care business management is not a wall planner covered in stickers. It is a small set of checks that happen on time, get recorded, and change something.
Keep the cadence small
- Weekly: sample visits and open risks.
- Monthly: medication, incidents, complaints, training compliance.
- Quarterly: deeper theme — consent, end of life, mental capacity, or infection control.
- After every serious incident: a learning loop with owners and dates.
Make it visible
Put the calendar where the leadership team sees it, and link each check to evidence in your live system. If you use xCare, that evidence should sit with the visits and audits — not in a separate QA graveyard. For help designing the rhythm, talk to Human Services Management Support.
Martin Carey · Principal Consultant, Human Services