← From the Floor
When policy and practice disagree, inspectors notice
Every care business has a policy folder. The question is whether the floor recognises those policies when the day gets hard.
Find the gaps fast
- Pick five high-risk policies and watch them in practice for a week.
- Ask staff what they would do — then compare to the written steps.
- Update either the policy or the process, never leave both standing.
- Train to the live process, not the archive PDF.
One version of the truth
This is the same discipline as ditching a separate inspection pack. Read more in Stop keeping two versions of the truth and the fuller guide Beyond the Inspection Folder from the Human Services / xCare library.
Martin Carey · Principal Consultant, Human Services