← From the Floor
How to run a mock inspection that finds real issues
Mock inspections only help if they are awkward. If everyone knows the three people you will sample, you will learn nothing.
Make it real
- Sample people at random across pathways and risk levels.
- Start from the live record, then go to the floor.
- Interview staff as if you do not already know the answers.
- Write findings as actions with owners — then re-check in two weeks.
Use external eyes when needed
Human Services can support inspection readiness through Management Support, with evidence discipline reinforced by xCare and the Resources library.
Martin Carey · Principal Consultant, Human Services