← From the Floor
Agency cover and quality risk in regulated care
Every care business needs surge capacity. The risk is not using agency — it is using strangers on complex calls with no induction and no feedback loop.
Hold the line on quality
- Same induction essentials as permanent staff for the tasks they will do.
- Clear care plan access before the first solo visit.
- Feedback after shifts, not only timesheets.
- Track which runs depend on agency week after week.
A joined-up option
myCare provides flexible, compliant care staffing under the Human Services roof — alongside Management Support and xCare — so cover does not sit outside your quality system.
Martin Carey · Principal Consultant, Human Services